Privacy Policy

Last Updated: May 8, 2026

At Akilex, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit an inquiry, contact us, or use our website features.

Who We Are

Our website address is: https://www.akilexsport.com/

This website is operated by Guangzhou Akilex Sporting Goods Co., Ltd. Akilex specializes in custom sublimation sportswear, apparel manufacturing, teamwear, accessories, home textile products, and OEM/ODM customization services.

If you have any questions about this Privacy Policy or how your personal data is handled, you can contact us at:

Email: simon@akilex.com

WhatsApp: +86 13711677185

Information We Collect

When you visit or interact with our website, we may collect the following types of information:

Information you provide directly, such as your name, country or region, email address, phone number, WhatsApp number, company name, product requirements, order details, artwork information, and any message you submit through our inquiry forms.

Technical information, such as your IP address, browser type, device information, operating system, referring pages, pages visited, and the time and date of your visit.

Communication information, such as emails, WhatsApp messages, contact form submissions, quotation requests, and other messages you send to us.

Order or project information, such as product type, quantity, logo or artwork files, size requirements, fabric preferences, packaging needs, delivery country, and customization details.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and quotation requests.

Provide product recommendations and customization support.

Communicate with you about samples, bulk orders, production details, shipping, and after-sales service.

Prepare quotations, invoices, order confirmations, and production arrangements.

Improve our website, products, services, and customer experience.

Prevent spam, fraud, unauthorized access, and other security risks.

Comply with applicable legal, tax, accounting, and business obligations.

Contact Forms and Inquiry Forms

When visitors submit forms on our website, we collect the information shown in the form, such as name, country or region, email address, phone number, WhatsApp number, and message content.

We use this information only to respond to your inquiry, provide customer support, prepare quotations, and communicate about potential or existing orders.

Please do not submit sensitive personal information through our website forms unless it is necessary for your inquiry or order.

Comments

When visitors leave comments on the website, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string created from your email address, also called a hash, may be provided to the Gravatar service to check whether you are using it. The Gravatar service privacy policy is available at: https://automattic.com/privacy/

After approval of your comment, your profile picture may be visible to the public in the context of your comment.

Media

If you upload images, artwork, logos, or other files to our website or send them to us for customization purposes, you should avoid uploading images with embedded location data, such as EXIF GPS data.

Visitors to the website may be able to download and extract location data from images if such data is included.

We may use uploaded files only for quotation, design confirmation, sampling, production, communication, or order-related purposes.

Cookies

Our website may use cookies to improve website functionality, remember user preferences, analyze traffic, prevent spam, and provide a better browsing experience.

If you leave a comment on our website, you may choose to save your name, email address, and website in cookies. These cookies are for your convenience so that you do not need to fill in your details again when leaving another comment. These cookies may last for one year.

If you visit our login page, the website may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is removed when you close your browser.

When users log in, the website may set cookies to save login information and screen display preferences. Login cookies may last for two days, and screen options cookies may last for one year. If “Remember Me” is selected, the login may remain active for two weeks. When users log out, the login cookies will be removed.

If an article is edited or published, an additional cookie may be saved in the browser. This cookie contains no personal data and only indicates the post ID of the article that was edited. It usually expires after one day.

Embedded Content from Other Websites

Articles, pages, or product content on this website may include embedded content, such as videos, images, social media posts, maps, or articles from other websites.

Embedded content from other websites behaves in the same way as if the visitor has visited the other website directly.

These third-party websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content. This may include tracking your interaction if you have an account and are logged in to that third-party website.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before interacting with embedded content.

Analytics and Website Performance

We may use analytics tools to understand how visitors use our website, which pages are visited, how users interact with our content, and how we can improve our website experience.

Analytics data may include IP address, browser type, device information, pages visited, time spent on pages, referring websites, and general location information.

This information is used to improve website performance, user experience, content quality, and marketing effectiveness.

Who We Share Your Data With

We do not sell your personal information.

We may share limited information with trusted service providers only when necessary to operate our website, provide services, respond to inquiries, process communications, improve security, detect spam, manage website hosting, analyze website performance, or fulfill business and legal obligations.

These service providers may include website hosting providers, email service providers, spam detection services, analytics tools, logistics partners, payment processors if applicable, and other technical support providers.

If you request a password reset, your IP address may be included in the reset email.

We may also disclose information if required by law, regulation, legal process, government request, or to protect our rights, property, customers, website security, and business operations.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata may be retained indefinitely. This helps us recognize and approve follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website, if any, we store the personal information they provide in their user profile. Registered users can see, edit, or delete their personal information at any time, except they cannot change their username. Website administrators can also see and edit that information.

Inquiry records, quotation requests, order communications, and related business information may be retained for as long as necessary to provide services, manage customer relationships, handle production or after-sales issues, comply with legal obligations, and maintain business records.

What Rights You Have Over Your Data

If you have an account on this website, have left comments, or have submitted personal information through our forms, you may request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

You may also request that we correct or erase any personal data we hold about you.

This does not include data we are required to keep for administrative, legal, security, accounting, tax, production, order, or business purposes.

To make a request regarding your personal data, please contact us at:

Email: simon@akilex.com

WhatsApp: +86 13711677185

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Information submitted through contact forms, inquiry forms, email, or WhatsApp may be processed by our website system, email service provider, hosting provider, anti-spam tools, analytics tools, or communication platforms.

Depending on the service providers we use, your information may be processed or stored in different countries or regions. We take reasonable steps to protect your personal information according to this Privacy Policy.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security, but we will make reasonable efforts to protect your information.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, partner websites, or external resources.

If you click on a third-party link, you will be directed to that third party’s website. We are not responsible for the privacy practices, content, policies, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Children’s Privacy

Our website and services are intended for business customers, brands, teams, organizations, distributors, and general commercial users.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us and we will take appropriate steps to remove such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or business practices.

Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of our website after any changes means that you accept the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or how we handle your data, please contact us:

Guangzhou Akilex Sporting Goods Co., Ltd.

Website: https://www.akilexsport.com/

Email: simon@akilex.com

WhatsApp: +86 13711677185